- #PHONEVIEW ITL DELETE FAILING UPGRADE#
- #PHONEVIEW ITL DELETE FAILING FULL#
- #PHONEVIEW ITL DELETE FAILING PASSWORD#
- #PHONEVIEW ITL DELETE FAILING WINDOWS#
The Publisher IP address will auto populateĤ- Click in Test Settings and a confirmation will appear. Make sure CTI Manager and AXL services are started in the Pub.Īfter installation then configure the SW.Ģ- Enter the information required The IP address must be the Publisher.ģ- Click in the CTI settings TAB and enable CTI.
In CallManager configure an Application/End User with CTI Enabled group and associate all phones to it.
#PHONEVIEW ITL DELETE FAILING FULL#
This can be a problem in deployments where the TFTP runs on a sub.Ĭustomer may request a Trial to get full access for around 30 days after product installation. As a result, different copies of the database might not have all the current certificates thus causing problems in the generation of the ITL File. After upgrading a subscriber, it takes some delay for its copy to sync up with the Pub's.
#PHONEVIEW ITL DELETE FAILING UPGRADE#
Not as frequent but we have seen problems with particular sequences of upgrade due to the delay in sync'ing up different copies of the database in the cluster. If they are not, problems as the one observed here would occur. Normally, certificates are stored both in the file system and the database and they should be in sync. TFTP automatically detects the change and phones are also automatically reset so user intervention is not required.ĭRS restore sometimes causes sync problems between the file system and the database. In 8.6, we have implemented a more automatic handling of certificates regeneration. Certificates can be regenerated explicitly by users through CLI or UI or the regeneration can be triggered by a change in the server network configuration (hostname, ip or domain name changes). We have been seeing these issues basically in the following situations:Ĭertificate regeneration without the proper follow up procedure(restarting CUCM, TVS, TFTP, resetting phones). Please keep in mind that so far there is no way to know why the ITL files change in most of the scenarios due to CSCtx26418
I've only heard of people creating their own scripts so-far, however one key point to watch with ITL files, we have found a number of people get in the situation that their Authentiation URL doesn't work (dependant on the TVS service as the URL is now HTTPS in UCM 8.x) and they can't change the config on their phones (ITL files doesn't trust TFTP server cert), so they can't send kepresses to the phones web server to delete the ITL file that causes a catch-22 situation.ĭoes your phone authentication HTTP POST instrucations to the phone, if so you are fine, if not then you can't use the phones web server anymore.This will help you resolve the error "Host not Found" in CallManager 8.x where the ITL files are causing that the phones losses trust with the servers. So either you may need to send these sequencies multiple times, or you send a separate unlock sequence (possibly multiple times) to make sure all the phones are unlocked, and then the ITL delete sequence after that.Īs for the pearl, vb, xml etc. Note: These sequences include a **# to unlock the phone, if the macro fails for any reason, you may end-up with an unlocked phone you need to re-send the sequence too, that then locks the phone the next time arround. Key:KeyPadStar|Key:KeyPadPound|Cmd:Pause:5000|Key:Soft4|Ĭmd:Pause|Key:Soft2|Cmd:Screenshot|Key:Settings Key:KeyPad5|Cmd:Pause|Key:KeyPad2|Cmd:Pause|Key:KeyPadStar| Init:Services|Key:Settings|Cmd:Pause|Key:KeyPad4|Cmd:Pause| Key:Soft4|Cmd:Pause|Key:Soft2|Cmd:Screenshot|Key:Applications Key:KeyPadStar|Key:KeyPadStar|Key:KeyPadPound|Cmd:Pause:5000| Key:Applications|Cmd:Pause|Key:KeyPad3|Cmd:Pause|Key:KeyPad4|Ĭmd:Pause|Key:KeyPad5|Cmd:Pause|Key:KeyPad2|Cmd:Pause| In term's of the sequence, we typically use: Send "curl -i -user $user\:$pass -0 -data-urlencode XML=\"\" $phoneIP\/CGI/Execute\r" # ERASE is a command to Erase the settings for the same reason above. # UNLOCK is a command to unlock the settings, use it since it has to be sent in a single POST string. You can then use a threaded or forked framework to manipulate multiple phones.Įxample using Expect/TCL(TCL has threads disabled so Expect can fork), this is for the 7960's you have to unlock the 7970's so the commands will change:
#PHONEVIEW ITL DELETE FAILING WINDOWS#
This should allow you to remotely control the phone via curl which is available in windows and linux.
#PHONEVIEW ITL DELETE FAILING PASSWORD#
Where 1.1.1.1 is the phone's ip and user is the associated user to the phone and password is the actual password for that user (escape any special characters with \) This may be old but here's a simple way to do this, you can choose your scripting language to enclose this:Ĭurl -i -user user:password -0 -data-urlencode XML="" 1.1.1.1/CGI/Execute
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